Systems Specialist (Centrifugal Chiller) - REMOTE at Johnson Controls summary:
As a Systems Specialist at Johnson Controls, you will provide technical support for Building Efficiency products, working closely with Field Sales and Service teams. You will create and maintain technical documentation, troubleshoot electrical components, and drive product reliability through continuous improvement. With a focus on customer satisfaction and safety, this remote role offers opportunities for professional growth and development in a collaborative environment.
***Remote work opportunity: Consideration given to applicants residing within the continental US***
Build your best future with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What We Offer:
Competitive salary
Paid vacation/holidays/sick time - 15 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!
Extensive product and on the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What You Will Do:
Under minimal supervision provides technical support for BE products to Field Sales and Service channels, along with internal PTS Engineers/Organizations on a global basis via phone, video conference, email or site visits in a consistent manner across all product offerings. Assists with department operations. This position is not eligible for Visa sponsorship.
How You Will Do It:
Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video, or email.
Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
Provide input and feedback to maintain high quality product service literature.
Must be proficient in troubleshooting the refrigeration cycle as applied to centrifugal, air-conditioning, and heat pump duty chiller on BE equipment.
Must be proficient in troubleshooting electrical components including low and medium voltage VSD’s as applied to centrifugal and multi-stage chillers and industrial duty BE equipment
Is a core member of the Product Development Process
Drives product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
Provides technical support and interacts with quality management and engineering to improve overall life cycle cost.
Create test plans to prove out new and or existing product equipment offerings.
Engaged in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.
Adheres to the Company's Code of Conduct and Business Ethics Standards
To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites if required.
Must adhere to all safety and personal protection requirements – leads by example.
What We Look For:
Required
Bachelor's Degree in Engineering or a related Technical/Scientific field
Minimum of eight (8) years’ of hands on technical experience and troubleshooting with a knowledge of centrifugal and industrial BE products.
Adept in analyzing and solving complex product system problems.
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required.
Ability to travel both domestically and Internationally up to 75% of the time.
#mango
Keywords:
technical support, centrifugal chiller, engineering, troubleshooting, product development, customer service, building efficiency, remote work, continuous improvement, safety standards
